Uh oh. You deleted something. Maybe you deleted a lot of something. How do you get it back? Can you get it back?
If your site is using a live domain and not the .sf address, then the short answer is yes, so go ahead and keep breathing. If your site is still using its development address, it's not included in the Acquia Cloud content recovery process and will need to be recreated to the best of your ability.
Content Recovery Process
- Confirm your site is using a live domain address (sitename.ucdavis.edu, www.sitefarm.ucdavis.edu, etc.).
- Is it content you can easily recreate? If so, please do.
- If it's not easy to recreate or this accidental deletion involves multiple pages or very complex layouts, then consider contacting us at sitefarm@ucdavis.edu as we do have the capability of doing a database restore. There are pros and cons to this request:
- The database restore returns your entire site from a save point from the previous day or as close to the date you confirm the deletion occurred as we can get for you. If you've done a lot of work since that save point, this work will be lost. Is the gain/loss ratio worth it to you?
- The work to restore the database takes approximately a day to complete depending on how quickly the work can begin and the availability of the developer to process the request. Can you recreate your content in that timeframe? If so, please return to step 1.
Troubleshooting the recovery
Contact us as soon as you're able and let us know how long ago the content was lost. The longer you wait, the more problematic or prolonged the restore process may become if, during that time, the SiteFarm service has released a patch, update, or hotfix. A direct restore at that point isn't a clean process as your content is then out of sync with our latest update and we'll need to take additional steps to make certain your restored content "matches" the latest version of what SiteFarm supports and requires to run its pages and features.
This explanation is also why the back-up feature in Site Factory should only be used for local development and not for content recovery as it can break your site and cause further delays in helping you recover your site.